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MLHB Help Center — Everything you need, all in one place

Deposit stuck? Questions about a bonus? Account issues? Find all the answers in English at the MLHB Help Center — available 24/7.

Deposit
Withdrawal
Bonus
Account
Game Issues
All systems normal — Live Chat is available now
Average Response Time
Live Chat
< 2 minutes
Telegram
< 5 minutes
WhatsApp
< 10 minutes
Email
2–4 hours
Contact Options

MLHB Support Channels

Reach us through any channel you prefer — we respond in Bangla across all platforms.

Live Chat

The fastest way to get help. Click the chat button at the bottom right of the site and you'll be connected instantly.

Online Now
Telegram

Message us on the official MLHB Telegram channel. 24/7 support in Bangla, always available.

Active
WhatsApp

Message us directly on WhatsApp. It's easy to send screenshots and supporting evidence through this channel.

Active
Email

Email us for detailed issue reports: support@mlhb.ws — Response within 2–4 hours.

Active
mlhb

Members enjoying MLHB roulette at a night market in Bangladesh

By Topic

What do you need help with?

💳
Deposit

Everything you need to know about deposits via bKash, Nagad, Rocket, and crypto.

12 Guides
💸
Withdrawal

Withdrawal rules, limits, processing times, and troubleshooting.

9 Guides
🎁
Bonuses & Promotions

Welcome bonus, reload, cashback & VIP offers.

15 Guides
👤
Account

Password changes, KYC verification, and profile updates.

8 Guides
🎮
Game Issues

Game not loading, bet deductions, or disputes over results.

7 Guides
🔒
Security

Account security, two-factor authentication, and suspicious activity.

6 Guides
💎
VIP Support

Exclusive support channels and benefits for VIP members.

5 Guides
📱
App Support

MLHB app installation, updates, and technical troubleshooting.

10 Guides
Popular FAQs

Frequently Asked Questions

Once a bKash payment is completed successfully, it typically appears in your MLHB account within 30 seconds to 3 minutes. If your balance hasn't updated after 5 minutes, try refreshing the page. If the issue persists, copy the transaction ID from your bKash app and send it to us via Live Chat.

The minimum deposit at MLHB is ৳200. This limit applies to all methods — bKash, Nagad, and Rocket. For crypto, the minimum is the equivalent of $5 in USDT.

Withdrawals for standard members are processed within 24 hours. VIP Gold through Diamond members receive significantly faster processing. If KYC verification is not completed before your first withdrawal, it may take longer.

When you open a new MLHB account and make your first deposit, the welcome bonus is automatically added to your account — no separate action needed to claim it. That said, make sure the bonus option is enabled before you deposit, just to be sure.

First, make sure you're entering the correct mobile number and password, and check that Caps Lock is off. If you've forgotten your password, use the "Forgot Password" option on the login page. If the issue persists, contact live chat with the mobile number you used when registering.

Weekly cashback at MLHB is credited to your account by noon every Monday. Monthly VIP cashback is processed on the 1st of each month. There are no wagering requirements on cashback — you can withdraw it directly.
mlhb

A member using MLHB mobile casino in Gazipur

Step-by-Step Guides

How to perform common tasks

💳Deposit via bKash
1
Log In

Log in to your MLHB account.

2
Deposit Button

Click "Deposit" and select bKash.

3
Enter Amount

Enter the amount you wish to deposit (minimum ৳200).

4
Pay via bKash

Send money to the provided number using bKash Send Money.

5
Enter Transaction ID

Submit the ID in the form and your balance will be updated.

💸Withdraw
1
Complete KYC

Verify your identity before your first withdrawal.

2
Withdrawal Menu

Click "Withdrawal" from your account.

3
Select a Method

Choose bKash, Nagad, or Rocket and enter your number.

4
Enter Amount

Enter the amount you wish to withdraw.

5
Submit Request

Confirming this will start the process.

🎫Support Ticket
mlhb

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MLHB Help Center — Always Here for You

Online platforms can run into issues from time to time — a deposit that hasn't come through, a bonus not showing in your account, or suddenly being unable to log in. What frustrates people most in these moments is having to wait hours after reaching out to support. MLHB has completely changed that experience.

MLHB's live chat has recorded the fastest average response time in Bangladesh — under 2 minutes. Support is provided entirely in Bangla, so there's no need to write in English or translate anything. Just describe your issue in your own language and get your answer the same way.

What should you do first when you encounter a problem?

The first thing to do with any issue is refresh the page. Many minor technical glitches are resolved with a simple refresh when information hasn't updated properly. After that, clear your browser cache and try again.

If you run into a problem, keep a description of the issue and any screenshots handy — sharing these when you contact Live Chat helps our support team resolve things much faster. For deposit issues in particular, always have your transaction ID ready.

Helpful Tips: If you're using the MLHB app, the support button is right on the home screen. Sending screenshots through the app is also much easier.

When should you contact us by email?

Live chat handles most issues just fine, but some situations are better suited to email — for example, if you need to submit account documents, send ID photos for KYC verification, or file a detailed written complaint. For these, it's best to email support@mlhb.ws.

The MLHB email support team responds within 2–4 business hours. Complex issues may take up to 24 hours.

Dedicated Support for VIP Members

Gold VIP members and above get a dedicated account manager who provides personal assistance directly via WhatsApp — no waiting in the regular Live Chat queue. Any issues are resolved ahead of standard members.

  • Live chat is active 24/7 in Bangla
  • Average response time under 2 minutes
  • Deposit issues are typically resolved within 10 minutes
  • VIP members get a dedicated personal account manager
  • The ticket system lets you track the full history of your issue
  • Email Support: support@mlhb.ws

Security Notice: No MLHB support representative will ever ask for your password or OTP. If anyone does, do not trust them — report it immediately.

Get Help Now
Register Log In
Contact
Email
support@mlhb.ws
Live Chat
Chat Now
Support Hours
24/7 — 7 days a week
Play responsibly. For help: Responsible Gambling
mlhb

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Specific FAQs

Frequently Asked Questions

To join MLHB's referral program, copy your unique referral link or code from the "Refer" section of your account. When a friend registers using your link and makes their first deposit, the referral bonus is credited to your account instantly. The bonus amount depends on your friend's first deposit. Currently, each successful referral earns you between ৳500 and ৳2,000. Referral bonuses can be withdrawn with no wagering requirement.

MLHB does not charge any withdrawal fees. However, your mobile banking provider (bKash, Nagad, Rocket) may apply their own transaction charges, which will be shown in your mobile banking app. As for withdrawal limits — standard members can withdraw up to ৳50,000 per day. VIP Platinum and Diamond members have significantly higher limits and can arrange custom limits by speaking with their personal manager. The minimum withdrawal amount is ৳500.
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